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Think Fast, Talk Smart: Communication Techniques

Stanford GSB

Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, as he sits down with experts in the field to discuss real-world challenges. How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life.Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively.

  • 20 minutes 20 seconds
    163. Is Your Audience Ignoring You? How Authenticity Creates Connection

    How acceptance and authenticity can transform all of our interactions.

    What’s the key to experiencing deeper connection in our communication? According to Alan Alda, it starts with acceptance — of others and ourselves.

    "Connecting, communicating, and clarity," Alda explains, "they're all based on hearing what the other person is really saying; letting the person be real; accepting them.” As an acclaimed actor, writer, director, and author of If I Understood You, Would I Have This Look on My Face?, Alda has spent much of his career exploring how acceptance enables us to be our authentic selves, leading to better communication and truer connection. “There’s nothing more engaging than the real you,” he says.

    Also the founder of the Alan Alda Center for Communicating Science at Stony Brook University, Alda strives to help scientists and health professionals communicate more effectively with the public. “Science can't do its work unless it gets funded. And it can't get funded if people don't understand what the scientists are trying to do,” he says.

    In this episode of Think Fast, Talk Smart, Alda and host Matt Abrahams discuss how acceptance and authenticity can transform all of our interactions, from complicated science conversations to everyday communication.

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    Chapters:

    (00:00:00) Introduction
    Host Matt Abrahams introduces guest Alan Alda, an actor and communication expert.
    (00:00:59) Motivation for Communication
    What led to Alan's passion for helping scientists communicate effectively.
    (00:02:59) Avoiding Communication Pitfalls
    Common communication mistakes and the importance of experiential learning.
    (00:05:15) The Role of Clarity and Vividness
    How clear, vivid communication makes messages memorable.
    (00:06:22) Reflection in Communication
    Reflecting on conversations to foster connection.
    (00:07:12) Connection in Conversations
    The role of early connection in communication.
    (00:08:27) Reframing Communication Anxiety
    Reframing communication anxiety by focusing on connection.
    (00:10:07) Asking Meaningful Questions
    The importance of genuine curiosity in asking good questions.
    (00:11:02) Matt’s Communication Journey
    Matt recalls a childhood experience that inspired his passion for communication.
    (00:12:49) The Art of Storytelling
    How vividness and structure create engaging stories.
    (00:15:16) The Final Three Questions
    Alan shares an area of communication he is working on, a communicator he admires, and his recipe for successful communication.
    (00:17:23) Conclusion

    • (00:00) - Introduction
    • (01:57) - Motivation for Communication
    • (03:57) - Avoiding Communication Pitfalls
    • (06:13) - The Role of Clarity and Vividness
    • (07:20) - Reflection in Communication
    • (08:10) - Connection in Conversations
    • (09:25) - Reframing Communication Anxiety
    • (11:05) - Asking Meaningful Questions
    • (12:00) - Matt’s Communication Journey
    • (13:47) - The Art of Storytelling
    • (16:14) - The Final Three Questions
    • (18:21) - Conclusion
    8 October 2024, 1:00 pm
  • 20 minutes 20 seconds
    162. Unlock Career Opportunities: How to Make the Right Moves

    Being present in the moment and staying open to whatever unfolds.

    We all want to lead lives and careers full of joy and fulfillment. Maggie Baird certainly has, and the key, she says, is to stay open to new possibilities and “let your passion lead.”

    Baird is an accomplished actress, improv teacher at the Groundlings Theater, mother to music sensations Billie Eilish and Phineas, and founder of Support and Feed, a nonprofit addressing food equity and the climate crisis. Through it all, she has embodied the improv principle of "Yes, and..." — being present in the moment and staying open to whatever unfolds. “I have done many things,” she says, “but I never approached any of them as a career change. They all came out of new interests and new experiences.”

    In this episode of Think Fast, Talk Smart, Baird joins host Matt Abrahams to explore the critical role of communication in developing a career, and how improv principles can help us engage, as Baird says, “From a place of open-heartedness, appreciation, [and] collaboration.”

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    Chapters:

    (00:00:00) Introduction
    Host Matt Abrahams introduces guest Maggie Baird, actor and founder of Support and Feed.

    (00:00:53) Career Transitions 

    Advice on embracing new opportunities without rigid planning.

    (00:01:45) Teaching and Confidence Through Improv 

    Discovering improv and how teaching led to a new sense of confidence and creativity.

    (00:04:03) Improv as a Communication Tool 

    The principles of improv and how they can enhance communication and collaboration.

    (00:05:45) Structure and Freedom in Improv 

    How improv provides structure that frees individuals to speak spontaneously.

    (00:07:37) Teaching with Empathy 

    Empathy in teaching, remembering what it's like to be a beginner, and avoiding jargon.

    (00:10:34) Advocacy in the Music Industry 

    Using questions and collaboration to drive change in the music industry and other sectors.

    (00:13:18) Collaboration and Positive Change 

    The importance of collaboration, positivity, and meeting people where they are to create change.

    (00:16:07) The Final Three Questions
    Maggie shares her next career change, a communicator she admires, and her ingredients for successful communication.

    (00:17:46) Conclusion

    • (00:00) - Introduction
    • (01:51) - Career Transitions
    • (02:43) - Teaching and Confidence Through Improv
    • (05:01) - Improv as a Communication Tool
    • (06:43) - Structure and Freedom in Improv
    • (08:35) - Teaching with Empathy
    • (11:32) - Advocacy in the Music Industry
    • (14:16) - Collaboration and Positive Change
    • (17:05) - The Final Three Questions
    • (18:44) - Conclusion
    1 October 2024, 1:00 pm
  • 21 minutes 26 seconds
    Bonus: How to Manage Speaking Anxiety the Think Faster, Talk Smarter Way

    Gain control over your speaking and excel in your communication.

    For the first anniversary of his book Think Faster, Talk Smarter, Matt Abrahams shares strategies from the first chapter, focusing on managing speaking anxiety and improving spontaneous communication. Through personal anecdotes and practical techniques, he explains how to handle unexpected questions, reframe anxiety as excitement, and use mindfulness and breathing exercises to stay calm under pressure. The episode also offers tips for managing physical symptoms of anxiety and staying mentally focused during high-stakes situations

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    Chapters:

    (00:00:00) Introduction
    Host Matt Abrahams introduces guestJen Psaki,  a political analyst and former White House official. 

    (00:01:07) Principles of Communication
    The importance of doing your homework and active listening.

    (00:02:08) Skills for Effective Listening
    Techniques for focusing and improving listening skills in communication.

    (00:02:51) Engagement and Lowering Barriers

    Strategies for making communication more engaging and accessible.

    (00:03:50) Tailoring Communication

    Importance of audience understanding and adjusting communication style.

    (00:05:14) Preparation and Practice for Confidence

    The role of preparation and continuous practice to build confidence.

    (00:07:07) The Value of Feedback

    Seeking feedback and reflecting on communication performances.

    (00:10:10) Handling Difficult Questions
    Tips for managing tough questions and controlling the narrative.

    (00:12:38) High-Stakes Negotiation 
    Lessons from diplomatic negotiations and finding common ground.

    (00:15:30) The Final Three Questions

    Jen shares a question that Matt should have asked, a communicator she admires, and her ingredients for successful communication.

    (00:19:48) Conclusion

    Audio excerpt courtesy of Simon & Schuster Audio from THINK FASTER, TALK SMARTER by Matt Abrahams, read by the author. Copyright 2023 by Matthew Abrahams LLC. Used with permission of Simon & Schuster, Inc.

    • (00:00) - Introduction
    • (01:35) - The Onion Interview
    • (03:17) - Speaking Up Without Freaking Out
    • (05:45) - The ABCs of Speaking Anxiety
    • (06:59) - Mindfulness Matters
    • (09:17) - Reframe Anxiety as Excitement
    • (10:41) - Cooling Down and Managing Physical Symptoms
    • (14:30) - Taming Negative Thoughts
    • (15:41) - The Power of Repetition
    • (16:19) - Preparing Questions
    • (18:44) - Rationalizing the Odds
    • (19:47) - Conclusion
    26 September 2024, 1:00 pm
  • 22 minutes 46 seconds
    161. Do Your Homework: Know What to Say by Knowing Who You’re Talking To

    Know your audience and tailor the message for them.

    In high-stakes communication, every word counts. For Jen Psaki, that means knowing who she’s talking to — so she knows just what to say.

    As the former White House Press Secretary and current host of Inside with Jen Psaki on MSNBC, Psaki has discovered that communication isn’t about “saying the most words or saying them the loudest,” but about knowing your audience well enough to tailor the message just for them. “You need to think about how you're going to get your audience to listen to you,” she says. “The goal of communicating is to crack the door open so somebody wants to hear more.”

    In this episode of Think Fast, Talk Smart, Psaki and host Matt Abrahams explore her approach to strategic communication: identifying your audience and using what you know to engage with them and get them to engage with you.

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    Chapters:

    (00:00:00) Introduction
    Host Matt Abrahams introduces guestJen Psaki,  a political analyst and former White House official. 

    (00:01:07) Principles of Communication
    The importance of doing your homework and active listening.

    (00:02:08) Skills for Effective Listening
    Techniques for focusing and improving listening skills in communication.

    (00:02:51) Engagement and Lowering Barriers

    Strategies for making communication more engaging and accessible.

    (00:03:50) Tailoring Communication

    Importance of audience understanding and adjusting communication style.

    (00:05:14) Preparation and Practice for Confidence

    The role of preparation and continuous practice to build confidence.

    (00:07:07) The Value of Feedback

    Seeking feedback and reflecting on communication performances.

    (00:10:10) Handling Difficult Questions
    Tips for managing tough questions and controlling the narrative.

    (00:12:38) High-Stakes Negotiation 
    Lessons from diplomatic negotiations and finding common ground.

    (00:15:30) The Final Three Questions

    Jen shares a question that Matt should have asked, a communicator she admires, and her ingredients for successful communication.

    (00:19:48) Conclusion

    • (00:00) - Introduction
    • (02:05) - Principles of Communication
    • (03:06) - Skills for Effective Listening
    • (03:49) - Engagement and Lowering Barriers
    • (04:48) - Tailoring Communication
    • (06:12) - Preparation and Practice for Confidence
    • (08:05) - The Value of Feedback
    • (11:08) - Handling Difficult Questions
    • (13:36) - High-Stakes Negotiation
    • (16:28) - The Final Three Questions
    • (20:46) - Conclusion
    24 September 2024, 1:00 pm
  • 26 minutes 23 seconds
    160. Best of: How to Communicate Your Gameplan

    Why organizational strategy can be both top-down and bottom-up.

    As Professor Jesper Sørensen sees it, a winning strategy is the result of conversations, not commands, and that strategy can be directed from the C-suite, but it doesn’t have to be. “Lots of great strategies are discovered,” he says, “they’re discovered because the leaders were able to listen to their frontline workers or their frontline managers.” A more iterative approach, says Sørensen, helps companies adapt their strategy to an ever-changing landscape.
    In the latest episode of Think Fast, Talk Smart, Sørensen joins host and lecturer Matt Abrahams to discuss how organizations can use better communication to craft better strategies.

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    Chapters:

    (00:00:00) Introduction
    Host Matt Abrahams introduces Jesper Sørensen,  professor of organizational behavior at the GSB

    (00:01:38) Defining Strategy
    The core of strategy as securing an organization's economic prosperity, distinct from planning.

    (00:03:21) Common Misconceptions about Strategy
    Misunderstandings leaders often have regarding the nature of strategy 

    (00:05:07) Strategy Argument
    The concept of a strategy argument, a structured approach to strategic decision-making.

    (00:07:04) Strategy as a Communication Tool
    The need for strategic communication to align and adapt within an organization.

    (00:10:53) The Dynamic Nature of Strategy
    How strategies evolve and the importance of feedback from all organizational levels.

    (00:12:29) Storytelling in Strategy Communication
    The power of storytelling in creating and communicating a coherent strategic vision.
    (00:14:55) Propagating Strategy Through Storytelling
    How leaders can use storytelling to align their teams with a strategy.
    (00:17:01) The Final Three Questions
    Jesper shares communication advice he’s received, a communicator he admires, and his ingredients for successful communication.

    (00:23:39) Conclusion

    • (00:00) - Introduction
    • (02:36) - Defining Strategy
    • (04:19) - Common Misconceptions about Strategy
    • (06:05) - The Concept of a Strategy Argument
    • (08:02) - Strategy as a Communication Tool
    • (11:51) - The Dynamic Nature of Strategy
    • (13:27) - Storytelling in Strategy Communication
    • (15:53) - Propagating Strategy Through Storytelling
    • (17:59) - The Final Three Questions
    • (24:37) - Conclusion
    17 September 2024, 1:00 pm
  • 21 minutes 22 seconds
    159. Earn Your Audience: You Can’t Lead If No One’s Listening

    What it takes to develop as a leader.

    Great leaders and great communicators aren't born, they're made. That's why John Hennessy and Tina Seelig, directors of Stanford University’s Knight-Hennessy Scholars, are working to create the great storytellers of tomorrow, today.

    "We decided that there was a leadership void, and that was a driving motivation to do this," says Hennessy, former Stanford president and current Alphabet chairman. The program, which he co-founded in 2016 with Stanford alum and Nike co-founder Phil Knight, equips scholars with essential leadership skills through hands-on experience and collaborative problem-solving.

    Seelig, executive director of the program, emphasizes that great leadership centers on effective storytelling. "No matter how compelling your invention, your idea, the thing you want to do in the world, if you can't communicate it in [an] effective way, nobody's going to listen," she says.

    In this episode of Think Fast, Talk Smart, Hennessy, Seelig, and host Matt Abrahams explore what it takes to develop as a leader, discussing the role of communication, the power of empathy, and the centrality of storytelling.

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    Chapters:

    (00:00:00) Introduction
    Host Matt Abrahams introduces guests John Hennessy and Tina Seelig, directors of Stanford’s Knight-Hennessy Scholars. 

    (00:01:07) The Core of Knight-Hennessy Scholars

    The inception and mission of the Knight-Hennessy Scholars program.

    (00:01:55) Knight-Hennessy Scholars Leadership Model

    The three components of their leadership model and how it's applied to train scholars.

    (00:03:34) Empathy and Humility in Leadership

    How empathy and humility enhance leadership effectiveness.

    (00:06:00) Storytelling in Leadership

    The role of storytelling within the leadership framework at Knight-Hennessy Scholars.

    (00:07:22) Challenges in Storytelling

    Common storytelling pitfalls and how to overcome them.

    (00:08:56) Diversity in Leadership
    The importance of diversity in leadership teams and how it enhances problem-solving.

    (00:11:20) Feedback in Leadership Development

    The significance of feedback and how it is cultivated within the program.

    (00:12:30) Aspiring to Big Ideas in Leadership

    The value of focusing on impactful, big-picture goals.

    (00:13:16) The Leading Matters Podcast 
    John and Tina outline their vision for inspiring leadership through their new podcast.

    (00:15:10) The Final Three Questions

    Tina shares a leadership skill she learned, and John shares a communicator he admires and ingredients for successful communication.

    (00:18:31) Conclusion

    • (00:00) - Introduction
    • (02:05) - The Core of Knight-Hennessy Scholars
    • (02:53) - Knight-Hennessy Scholars Leadership Model
    • (04:32) - Empathy and Humility in Leadership
    • (06:58) - Storytelling in Leadership
    • (08:20) - Challenges in Storytelling
    • (09:54) - Diversity in Leadership
    • (12:18) - Feedback in Leadership Development
    • (13:28) - Aspiring to Big Ideas in Leadership
    • (14:14) - The Leading Matters Podcast
    • (16:08) - The Final Three Questions
    • (19:29) - Conclusion
    10 September 2024, 1:00 pm
  • 27 minutes 31 seconds
    158. Hope for Cynics: Building Trusting Relationships through Communication

    “Acts of trust are the bedrock on which relationships are formed.”

    There’s a lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor Jamil Zaki believes we can renew our faith in one another.
    Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, Hope for Cynics: The Surprising Science of Human Goodness. While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships.

    “Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.”

    In this episode of Think Fast, Talk Smart, Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights.

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    Chapters:

    (00:00:00) Introduction
    Host Matt Abrahams introduces guest Jamil Zaki, director of the Stanford Social Neuroscience Lab.

    (00:01:03) Defining Trust and Its Importance

    A definition of trust and its impact on relationships with others.

    (00:01:54) Building Better Trust

    Developing trust, with a focus on communication and "trusting loudly."

    (00:03:24) Understanding Cynicism 

    The concept of cynicism, its impact on social interactions, and the idea of the cynicism trap.

    (00:05:47) The Cynicism Spectrum
    Whether cynicism is binary or a spectrum, and what the opposite of cynicism looks like.

    (00:08:07) Fostering Hopeful Skepticism

    How to cultivate hopeful skepticism instead of falling into cynicism.

    (00:10:20) Challenges of Overcoming Cynicism

    Advice on expanding worldviews and managing confirmatory experiences.

    (00:15:10) Self-Fulfilling Prophecies 

    The power of self-fulfilling prophecies and how they shape social interactions.

    (00:17:31) The Final Three Questions

    Jamil’s approach to communicating concepts eloquently, a communicator he admires and his ingredients for successful communication.

    (00:24:36) Conclusion

    • (00:00) - Introduction
    • (02:01) - Defining Trust and Its Importance
    • (02:52) - Building Better Trust
    • (04:22) - Understanding Cynicism
    • (06:45) - The Cynicism Spectrum
    • (09:05) - Fostering Hopeful Skepticism
    • (11:18) - Challenges of Overcoming Cynicism
    • (16:08) - Self-Fulfilling Prophecies
    • (18:29) - The Final Three Questions
    • (25:34) - Conclusion
    3 September 2024, 1:00 pm
  • 24 minutes 5 seconds
    157. Communicating the Future: Defining Where We Want AI to Take Us

    Artificial intelligence can now do a lot of things. But if you’re worried about it taking your place as a communicator, Russ Altman says you need to question why you’re communicating in the first place.

    Altman is a professor of bioengineering, a senior fellow at the Stanford Institute for Human-Centered Artificial Intelligence, and host of Stanford Engineering’s podcast, The Future of Everything. According to him, advancing technology isn’t a threat to human creativity and connection, but a tool we can use to raise our own standards for communication.

    “If you're worried that a ChatGPT-type tool can replace you, you need to [ask]: Why am I communicating? What am I trying to say? Do I have a message?” he says. “If those things are true, it shouldn't be a problem. It should actually amplify and improve your message.”

    In this episode of Think Fast, Talk Smart, Altman and host Matt Abrahams explore how effective communication can help us envision, articulate, and navigate towards our desired future, in our relationships, in our work, and in society.


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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Russ Altman, professor of bioengineering at Stanford University and host of The Future of Everything podcast.

    (00:01:00) The Future of Communication and AI

    How AI can challenge and improve communication by bringing hidden biases to light.

    (00:03:06) Practical Uses of AI in Communication

    Using AI to improve clarity and focus in professional communications.

    (00:04:08) Writing Effective Proposals and Grants

    Crafting effective proposals by aligning with audience needs and clearly defining objectives.

    (00:06:07) Simplifying Complex Information

    Making complex information understandable without oversimplification.

    (00:08:31) Preparation in Communication

    How preparing for tough questions can improve clarity and engagement in presentations.

    (00:10:13) The Art of Asking Questions

    Crafting and following up with thoughtful questions to foster deeper conversations.

    (00:13:13) Building Effective and Diverse Teams

    Building effective teams through diversity, clear roles, and strong relationships.

    (00:15:12) Balancing Rigor and Support 

    The balance between challenging team members and maintaining a supportive environment.

    (00:17:13) Lessons from ‘The Future of Everything’

    The importance of passion in pursuing meaningful work and communicating complex ideas.

    (00:18:09) The Final Three Questions

    Russ shares what he’s excited about for the future, a communicator he admires, and the first three ingredients for successful communication.

    (00:21:30) Conclusion

    27 August 2024, 1:00 pm
  • 26 minutes 23 seconds
    156. Creative Communication: How Our Design Choices Illustrate Our Values

    As a designer, Scott Doorley is interested in how humans create the world around them. It’s a conversation, he says, that starts with the question: What kind of world do we want?

    Doorley is the creative director of the Stanford d.school and co-author of the book, Assembling Tomorrow: A Guide to Designing a Thriving Future. In designing everything from a device to an app to a building, “People get excited about what it can do,” he says, “but what should it do? What do we want? What's the desirable outcome that we want in the world?”

    In this episode of Think Fast, Talk Smart, Doorley and host Matt Abrahams discuss how applying design thinking to communication can help us connect more with each other, better understand the world, and create meaningful change.


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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Scott Doorley, creative director of Stanford’s d.school.

    (00:01:07) What is Design?

    The broad scope of design at Stanford's d.school and the role of intention in bringing ideas to life.

    (00:02:16) The Design Process

    The design process, emphasizing desirability and externalizing ideas to understand them better.

    (00:03:32) Communication in Design

    The vital role of communication in all aspects of design.

    (00:05:09) Mistakes in Spatial Design

    The biggest mistake people make when arranging spaces for communication and interaction.

    (00:06:47) Runaway Design

    The concept of runaway design and its implications in the modern world.

    (00:09:29) Intangibles and Actionables

    The distinction between actionables and intangibles, and how these concepts can be applied beyond design.

    (00:12:47) Using Stories in Design

    How storytelling helps envision and communicate future impacts of design.

    (00:16:20) Emotion in Innovation

    The role of emotions in driving innovation, communication, and design.

    (00:19:03) The Final Three Questions

    Scott shares what he is currently designing, a communicator he admires, and his ingredients for successful communication.

    (00:23:17) Conclusion

    20 August 2024, 1:00 pm
  • 18 minutes 57 seconds
    155. Can We Be Candid? How to Communicate Clearly and Directly

    Navigators know the shortest distance between two points is a straight line. In charting a course through communication, Susan Rice says the best route is often the most direct.

    Throughout her career at the forefront of American diplomacy and foreign policy, Rice has been no stranger to high-stakes situations that hinge on clear and candid communication. As she says, “I'm very direct. I don't believe in playing games, going around people, and being passive-aggressive. I shoot straight.” 

    Rice graduated from Stanford University in 1986 and served as the US Ambassador to the United Nations from 2009 to 2013 and the National Security Advisor from 2013 to 2017. She is currently the Bernard and Susan Liautaud Visiting Fellow. Rice is the author of Tough Love: My Story of the Things Worth Fighting For.

    But beyond being direct herself, Rice knows the value of allowing others to be direct with her. “If you give it, you got to be able to take it,” she says. “I've benefited at various stages of my career from colleagues who've been kind enough to give me the hard truths or the tough love to enable me to be better and help me to recognize where I'm falling short.”

    In this episode of Think Fast, Talk Smart, Rice and host Matt Abrahams discuss how to foster personal and professional relationships where candidness can thrive — even when communicating with those we don’t agree with.


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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Dr. Susan Rice, former White House official and representative to the United Nations.

    (00:00:56) Leadership Principles

    Susan discusses vision, direction, and the importance of people in leadership.

    (00:03:10) Giving and Receiving Feedback

    Importance of direct communication and the value of constructive feedback.

    (00:05:01) Negotiation Insights

    Strategies for understanding and leveraging positions in negotiations

    (00:06:50) Enjoyment of Negotiation

    The skills and satisfaction involved in successful negotiations.

    (00:07:59) Standing Out

    Advice for those who find themselves different from others in their professional environments.

    (00:10:33) The Final Three Questions

    Susan shares how she balances family political differences, communicators she admires, and ingredients for successful communication.

    (00:16:17) Conclusion 


    13 August 2024, 1:00 pm
  • 17 minutes 58 seconds
    154. Best of: Communicating Better as a Leader

    "In a leadership role, so much more of communication is about connecting with people, establishing shared humanity, motivating them, inspiring them, sometimes challenging them." 

    On August 1, 2024, Jonathan D. Levin, the tenth dean of Stanford Graduate School of Business, was appointed the President of Stanford University. In this Think Fast, Talk Smart episode from 2022, Levin reflects on the importance of communication as a leader. There is a balance, he says, in being direct with your dialogue, while also "leaving space for people to form their own opinions, to discuss ideas, to debate."


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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Jon Levin, Dean of Stanford Graduate School of Business.

    (00:01:33) Evolution of Communication in Leadership

    How Jon’s communication has evolved over his career.

    (00:03:30) Best Practices in Leadership Communication

    Communicating with clarity during times of ambiguity and challenge.

    (00:06:16) The Future of Communication in Business

    The role of communication in business leadership and education.

    (00:07:00) Teaching Capitalism Amid Societal Issues

    How Stanford GSB educates students on capitalism while addressing modern challenges.

    (00:10:35) Expanding Business Education

    The Stanford GSB’s initiatives to reach and educate a broader audience.

    (00:13:02) The Final Three Questions

    John shares his best communication advice, a communicator he admires and ingredients for successful communication. 

    (00:15:17) Conclusion


    6 August 2024, 1:00 pm
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